NFT5 wrote:Observations from your photos. Suggest you take the car to another, reputable, shop and have them verify.

Peggy wrote:1. The appearance of haze on my paint job about 6 weeks after painting. Photos in my post.

From where i sit that's a clear coat join that's been buffed back too far. At a minimum quarter needs to be re-cleared and extended all the way over the cant rail.

2. They have been buffing and buffing and buffing. Concerned about loss of topcoat and the fact that deep and shallow scratches that can catch a nail are going to be buffed out.

Scratches in fresh paint that you can catch your nail in? Insist it be re-done.

As for reducing depth of clear, that's a hard one. Only the guy who painted it knows how much clear he put on and, therefore, how much can be taken off, safely. If they were new panels then you could have the paint thickness measured and that should give you a fairly good idea, but again, may be inconclusive since you can't measure individual layers.

3. Scratches on window trim that they are proposing to polish out instead of replacing trim.

Never seen a buff that moves backwards and forwards, to make straight scratches. They're from sandpaper. Replace trim.

4. Car paint job looks a mess with all of the swirls from buffing. If they tell me they can't be removed (which they already have - part of the black cars show everything so live with it speech), I would like to be able to direct them in what they could do to rectify.

What a load of bs. Of course black cars can be buffed and polished to a swirl free finish. Just takes the right equipment and knowledge. Admittedly not everyone can do it but swirls are unacceptable. If they can't do it, find someone who can, at their expense.

Overall, the best solution I can think of would be to re-clear the whole repair and replace that trim.

Surely you can involve your insurance company in this? You shouldn't have to to be doing all this running around. If the repair is not acceptable it's their responsibility to make sure that it is.

this is it ^^^.
you should consult a couple reputable shops in your area about the quality of your job ( ITS UNACCEPTIBLE SLOPY WORK ), get all this in writing. then contact the taxi drivers insurance, your insurance, and tell them firmly that if something satisfactory isn't done quickly your going to consult a lawyer. don't be afraid to consult an attorney, a lot of times your first consultation is free. and usually the shop or insurance co pays the lawyer bill. I sounds like the shop is dragging you on, thinking your just going to go away. this is a common way they and insurance co. work. don't let them get the best of you!
Jay D.

Peggy wrote:
To BadSix and NFT5 - Yes, very wordy! I tried to include everything I could recall. I didn't know what would be relevant and what wasn't.

this site can getf people that start threads here and dont give crap for info, then a lot of questions from the folks here asking for more info.
its refreshing to read the detail you typed.

DarrelK wrote:Just keep fighting....don't disappear....the squeaky wheel does indeed get the grease.....
I think I'd get a couple of magnetic signs made that said... LOOK AT THIS HORRIBLE BODY AND PAINT REPAIR DONE BY_________________. Park it across the street from them....call your local TV station for the "funny/tragic" story of the week...... Squeaky wheel in search of grease......

DarrelK - I would never have the courage to do this but your suggestion sure put a smile on my face.

At first when I read your reply, I thought it was the evaporated glaze that was leaving a haze. I've searched the forums since and I think I understand now. The haziness would have been there after the cut and buff. Glaze was put in place to hide defects.

So I'm looking into why the haze was there after the cut and buff but reality is I will probably never know. Only the guy doing work can say. Here were a few possibilites I found in forums:
1. The haze could be present after polishing if the working pad wasn't kept clean? A non clean pad interferes with cutting abrasives - decreases their ability? Or a non clean pad can cause surface scratches? So every time they changed product, there should have been a clean pad (even as they changed grit).

2. If they cut with foam but the pad not kept wet enough, the foam compound pad can grab and mar the surface?

3. If they used too strong of a polish and or too much pressure on the pad, this can leave a haze?

So if I am now getting this, regardless of the cause, what they should be doing is applying more clear and then go through the entire cut and buff process again. They should not be "polishing" it away which essentially would be removing more of the clear in an attempt to remove the top layer which I guess would be the hazy layer?

The day I noticed the haze was the day I picked up my car from the auto body shop for a second visit (to deal with mechanical and electrical issues). They gave it a good wash before I picked it up which was probably enough to remove the glaze. And that is why I had not seen any haziness prior to that day.

Here are probably a couple of really stupid questions and if you can reply I will tell you where I'm going with this. First, is glaze clear or can glaze be tinted, like black? Second, if there is damage to your bumper, I'll call it "bumper rub" or a scrape, is there anything that can be applied to the bumper to camouflage this that could have eventually worn off or been washed off like the glaze?

Yep, you're getting it. All of that is pretty much the story....
On your last couple of questions.....

" First, is glaze clear or can glaze be tinted, like black? Second, if there is damage to your bumper, I'll call it "bumper rub" or a scrape, is there anything that can be applied to the bumper to camouflage this that could have eventually worn off or been washed off like the glaze?"

So, okay most glazing compounds look kind of like a light tan in the bottle. I've got a couple of more high end glazes that are gray to black in the bottle. As for what they should look like on the car you don't usually "see" any of them. As you apply them by hand/machine you just notice your swirls, scratches, and haze start to disappear. The glazes with more "fillers" are not refining those defects they are filling them in. In the case of the bumper rub it's really no different, again that same kind of glaze could fill in the defects but yes, it will eventually wear or wash off just revealing the rub again. There are such things as colored waxes however that's more like something a consumer might buy as an attempt to get a car sold. I've never heard of a pro shop using something like that but these guys seem like they don't have much tech. for doing this so.....who knows?

Peggy you need to take the car to your cars insurance adjuster and demand he inspect the work then show him some estimates from the auto dealers Body shop to fix your issues with the job that should have been fixed right the first time.
If he refuses to have the issues repaired properly and bill the insurance company of the faulted driver sick a Good lawyer on them and the body shop!
Ultimately its your insurance adjusters responsibility to deal with this not you! You are the victim being broad sided the other people insurance has to pay for this mess.

Your Auto insurance company is supposed to make sure your made whole if the are derelict in there duty you have a real issue with them and it needs to be settled in court.

Darrylk - Here’s where I’m going with my latest question about whether you can use a glaze on a bumper. As I said, I didn’t notice any haze on the vehicle at all until I picked it up from the auto body shop after I had taken it back in for other work, several weeks after it was repainted for the second time. What I didn’t say because I thought it unrelated was that there was something else I noticed upon arriving home. I hadn’t checked the bodywork when I picked the vehicle up because they were doing mainly electrical and mechanical work. My vehicle had been backed into a parking spot when I arrived, behind it was a bit of a gully where I would not of been able to walk even had I wanted to. I got in the car and drove home. Shortly after arriving home I found that there was damage on the rear of my vehicle. Paint had been scraped off in two areas and there was bumper rub. No dent from what I can tell. My first thought was they either hit another vehicle with my car when it was at the shop and they were moving them around, or somebody hit it when it was in their front parking lot. I kept looking at the areas where the paint was missing, trying to envision what could’ve done the damage. The damage is on the back side, not on a corner ( like you might expect if somebody parked beside you was backing out but didn’t back up enough before turning their wheels and clipped the back corner of your car). As well, I was trying to figure out how, if something was rubbing my bumper like the bumper of another vehicle, what exactly was the sharp part of that vehicle that was scraping my paint both horizontally in one spot and vertically in another place higher up. When I phoned the body shop the next morning, their immediate response was that they would check the photos they took of my car when I dropped it off and would get back to me. They didn’t get back to me at all that day so I called again the next morning and was told that they were so anxious to start work on my car that they forgot to take photos. They agreed to do the repairs but only because they could not prove the damage was there when I dropped the car off. It’s really quite ridiculous. When I dropped my vehicle off, the general manager and I were standing about 3 feet in front of the area which is damaged, as I was showing her a problem I was having opening the rear hatch of my vehicle. We stood there for several minutes looking at the back of the car and talking. Neither one of us noticed any damage. And while my vehicle was in their shop for six days they noticed no damage on the vehicle. Now that we’re having this conversation about glaze camouflaging deficiencies, it makes me wonder if it’s not a coincidence that on the exact same day that I first noticed the haze, this damage also appeared. I’m going to try and attach a photo or two here. . They were taken the day after I discovered the damage. The vehicle is quite dusty as it was a real dust magnet after the bodywork was done. The body shop told me that would be normal, but I guess at this point in time I shouldn’t take anything they said at face value. They have since told me that they were able to repair the rear bumper and did not need to replace it. I’m not even sure how that’s possible or if it should be possible.

Anyways, I thought I should ask whether you think it’s possible glaze could cover this much damage. To me it looks implausible. But then again, I don’t know about these things and I know if I don’t ask, I will regret it. To me, in the second photo which is a close-up of the horizontal scratch/gouge, it looks like there are horizontal lines. I wasn’t sure if vehicle backing into your car somehow and causing this damage, would leave horizontal lines. The last picture is a not so close up that was taken after I dusted things off.

Thank you so much for replying Doright. At this point, I can’t take it into my adjuster. They won’t look at it until I am unable to resolve it with the body shop. So basically I have to give the body shop an opportunity to fix things as they should be. Up until now, when I have called they have scheduled me in and attempted to fix things, somewhat. I want things done correctly and I have the feeling that some of what they are telling me probably isn’t accurate. I think they are taking advantage of the fact that I know next to nothing about auto body repairs in order to excuse poor workmanship and dismiss my concerns. This is why I ended up signing up to autobody101.com and posting my question. And I am so appreciative of everybody who has offered me some advice and have shared their knowledge. I so wish we had a system here where the insurance company would step in and help me. We have public insurance here which means that everybody in my province has the same insurance company. And that insurance company is owned by the government. And if you think that sounds like a bad thing for rate payers, you’re right. There’s no way for me to be compensated for the loss in value of my vehicle that was a result of the accident. Essentially my car is worth about $8,000 to $10,000 less than it was February 17, the day before my accident. And for the past seven months I’ve been stuck in this nightmare of a situation of dealing with this body shop who sadly I chose to deal with. It’s a very frustrating situation, especially when insurance company was able to determine the other driver was 100% responsible for the accident. If I had caused any part of it, then I would chalk this all up to being a very unpleasant life lesson. But this was done to me by a careless taxi driver. I have contacted the insurance company a couple of times on this which is how I know they won’t deal with anything unless we reach a point where it absolutely can’t be resolved. I think I’m almost there and I’m sure the body shop is almost there as well.

Peggy, I think this is fairly easy....Top red circled area looks like possible buffer catching an edge. Inexperienced operator or guy just in a hurry can catch an edge and pull off the entire paint package pretty easily. The rest of that looks like fresh damage from a hit to me.
Things can be tight in the parking lot, cars almost stacked on each other. Car backing in with your car sitting at 90 degrees to it could do that. In fact, pick-up truck bumpers, service vehicles, box trucks, etc., can stick out pretty far on sides and are usually steel or composites.
Man, you're car is turning into a target.....I thought I had some problems.....
I dunno....with everything you keep going through with this shop I do think there is going to have to be some mediated resolution.

DarrylK - Okay, thanks. Wow, what a mess this is. Wow, what a mess this is. One day I will look back and have some interesting stories to tell about this experience. Maybe even be able to help someone else out with all I have learned here. It’s been a very unbelievable experience. I’m going to share one closing story which is the icing on my cake. On Friday the auto body shop called me and told me I had a ticket for running a red light in the loaner car (It was photographed by a red light camera - not issued by an officer). They wanted to email it to me so I could pay it. My first response was there was not a chance I ran a red light but gave them my email address so they could send me the ticket and I can look at the details.Sure enough, it was my current loaner car and the ticket was from an intersection three blocks from my house. Both of which are way across town from the auto body shop. But then I checked the date and the infraction occurred two days before I dropped off my car for the third round of repairs and had access to the loaner vehicle. It didn’t surprise me in the least that they didn’t bother to check the date of the ticket and just sent it to whoever currently had the car. What did surprise me though, was 7 days prior to them contacting me they sent the same ticket to my sister-in-law to pay. Who also has the same last name and happens to use the same auto body shop. She coincidentally has her car in for work at the same time as mine ( which really isn’t that much of a coincidence because anybody who has had work done at that shop over the past seven months has a good chance of having had their car in the shop at the same time as mine ), and, it goes without saying, my sister-in-law and I were not somehow driving the same loaner car at the same time. This was her first time (and last) using the auto body shop so she did not even have a history of maybe using that car in the past. Ability to pay attention to detail is not just a problem with people working in their shop.

wow!! peggy, that whole ticket scam should be taken to the proper authorities.
do you have a better business bureau type organization in canada?
myself, id be posting all of the crap on social media,contacting local news outlets, every single one of my govt representatives, and even ralph the bartender my local watering hole.
any of this apply to you?
https://www.ontario.ca/page/car-repair- ... our-rights

it may be paid by insurance but your still the consumer:

https://www.ontario.ca/laws/statute/02c30#BK67