Doright wrote:Abrasive nature?????
Thought you'd like that.
Keeping it relevant for OP, I had a lady come in once and ask for a particular kind of repair. I went to some length to explain to her that, while it was a cheaper option, the repair wouldn't be perfect. She was cool with that and actually congratulated me on what she termed "expectation management", i.e. making sure that your customer fully understands what they're going to get, and agrees. The job actually turned out pretty good and she was happy that I'd under-promised and over-delivered. She became an infrequent, but repeat customer and turned out that she was a psychologist in the Army and really (professionally) appreciated the approach that I had (still have).
Doright wrote:Like a Business associate told me long ago "You are NOT helping people by charging them less than the job is worth". It took me a LONG time to understand what he was saying.
Too right. That's a quotable quote.